Table of Contents
Billing
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How much am I billed and how often?
When you subscribe, you are billed monthly. You will be re-billed every month until you cancel your account. You can cancel at anytime!
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How long does my account last after I cancel?
Your account lasts for a the number of months you chose after signing up. A month is defined as 30 days, so 3 months would be 90 days.
Some older accounts that are not for sale anymore work differently, and will expire on the same day of the next month that the signup occurred on. As an example, if you signed up with one of these on the 15th of a given month, it would expire on the 15th of the next. You can find this exact date on the Account Details page.
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How does the billing show up on my credit card?
Your billing appears on your credit card statement as "Earlyman, Inc - (310) 202-3950". This is our local Los Angeles support telephone number. Our support e-mail address (support@digitaldesire.com) may also appear on the line.
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I'd like to dispute a charge:
Do you feel you have been charged in error? Were you billed twice in the same month?
Contact our support staff for assistance.
Video Issues
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Downloading
If videos only play in your browser, but you would like to download them, try right clicking on the download video link, then selecting 'Save Link As', 'Save Target As', or 'Download Link Target'.
Some users may click on video downloads and see a blank screen instead of a playing video or download box. We apologize for this inconvenience, caused by some poorly designed 3rd plugin software (particularly Apple Quicktime). If this occurs we recommend downloading the video first, as described in the paragraph above.
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Local Playback
If downloaded videos do not play, we recommend using the free VLC media player . If you'd like to use Windows Media Player to play our DivX videos we recommend downloading the DivX codec from divx.com . If you'd like to use Quicktime to playback our Windows Media files we recommend Flip4Mac .
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Streaming Not Working
If you are receiving an error when attempting to play some of our older videos, it may be because Flash is disabled in your browser. Many of our legacy videos are in Flash format and will not play unless you manually enable Flash player. For most browsers, you can follow this link. If you use Safari, you can try this link. If you continue to have issues streaming particular videos, you can try downloading them to your computer and playing them in a media player. For further support, contact our support email listed at the bottom of this page.
If you use Google Chrome, you can use this simple fix.
- Click on the information tag next to the URL in the URL bar.
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If Flash is listed, change the value to "Allow".
- If it is not listed, click on "Site settings".
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Find Flash in the list, and change the value to "Allow".
Lost / Forgotten Password
Contacting Support
